• This service, which includes pick-up, is available at a nominal additional charge.
• A discounted delivery rate can be given for orders placed with at least a 48-hour notice.
• Rates are based on first floor delivery to your door or dock between the hours of 8 a.m. - 5 p.m. Monday - Saturday.
• Additional charges are assessed for other than first floor delivery, excessive time involved, and areas not easily accessible to the delivery vehicle.
• Early or late hour deliveries are available for an additional charge.

Pick - Up Service:

• Rental equipment scheduled for pick-up should be assembled and available for Karl's personnel.
• Tables and chairs must be folded and stacked and in the same location as delivered.
• Equipment must be clean and repackaged in the same containers as they were delivered.
• If the equipment is unavailable for pick-up on the agreed date and time, an additional charge will be made.
• Early or late hour pick-ups are available for an additional charge.

Damage Waiver/Replacement Charges:

• A 10% non-refundable damage waiver is added to each contract which covers accidental breakage/damage to the rental equipment.
• Broken equipment must be returned in order to avoid replacement charges.
• Replacement costs will be assessed on any equipment due to loss, theft, abuse, or intentional damage by the customer.
• Repair costs will be incurred when equipment has been misused by the customer.
• Additional charges will be assessed if any china and/or other food service items are returned that are not fully rinsed and residue free; linens not returned in our purple linen bags; packaging boxes and/or crates not returned.
• Please make special arrangements when you know you will not be able to clean the items before they are returned.

Cancellation Fees:

• All reservations are subject to cancellation fees.
• If the order is cancelled or significantly altered less than 5 days before the equipment is to be delivered by us or picked up at our warehouse, the cancellation fee is the full contract cost.
• If the order is cancelled with more than a five-day notice, the cancellation fee is 50% of the contract cost.
• Inventory counts may be reduced up to 15% of the dollar amount of the contract without penalty a minimum of three days before the equipment is to be delivered or picked up.

All orders subject to Wisconsin sales tax.

Remember, at Karl's, We've Got It!

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